I don't know if any of you have noticed, but mail seems to be moving along better for the list today... or maybe they just took care of me. :-) Anyway, I got this message back from Yahoo this morning --- a form note, but they did receive my complaint and, like I said, messages seem to be reaching the site and my inbox within a normal time-frame again. If anyone continues to have problems with delivery, either contact Customer Care or e-mail me & I'll follow up with them.
phil
Yahoo!Groups <
egroups-feedback@...> wrote:
Date: Sun, 11 Apr 2004 05:59:14 -0700
To:
Subject: Re: Feedback - Problem - Reading and receiving messages (KMM12265076V88346L0KM)
From: Yahoo!Groups
Hello,
Thank you for contacting Yahoo! Customer Care.
We are looking into your report and we apologize for any inconvenience
this may have caused.
We appreciate your reporting this to us. Your input helps us identify
ways to constantly maintain and improve Yahoo! Groups.
Thank you again for contacting Yahoo! Customer Care.
Regards,
John
Yahoo! Customer Care
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/
Original Message Follows:
-------------------------
>>REDFRMCON
Yahoo! ID: spiritus_saitou
Type of feedback: Problem
Problem area: Reading and receiving messages
Error message: None
How often this occurs: Always
Type your feedback here:
Yahoogroups is experiencing major
problems delivering list messages,
especially to those receiving
individual e-mails. The messages come
into inboxes as much as 14 hours later,
sometimes are sent multiple times (one
list member received a message into his
inbox *24* times), and sometimes never
show up at all. For a discussion
group, this is torture... and it's been
going on for well over a week.
Normally when we've encountered
problems like this, the problem has
cleared up, but it's not clearing up
this time.
I've been searching the Help files to
no avail for what could be causing
this. May I suggest Yahoo create a
page where users (of mail and groups)
can access update information about
problems the system is experiencing?
If such a page exists, WHERE is it?
Of the groups I am on, the one
experiencing the most trauma (because
it's the most active) is shq.
I and the group are anxiously awaiting
an explanation for the problems and a
hopeful cure. Thank you!
spiritus_saitou@...
While Viewing:
http://help.yahoo.com/help/us/mail/mail-03.html
Yahoo ID: spiritus_saitou : no amt link
Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)
REMOTE_ADDR: 130.13.110.254
REMOTE_HOST: unknown
Date Originated: Friday April 9, 2004 - 08:46:40
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